At some point along the way, we'll probably write a letter to a manufacturer about shoddy merchandise or maybe a stray foreign object we find in a can of beans. It could also be unsatisfactory customer service or repairs. Whatever it is, the offending service or goods needs to be reported to the organization. Bad stuff doesn't endear customers to any company. Customer service departments want to know about problems so they can be fixed. Emails are perfectly acceptable and actually help maintain a record of correspondence. Small plastic part we found in a bag of pancake mix. How do we write an effective letter of complaint? The tips below will get you on the right track. First , direct it to the appropriate person or department. Usually that's the customer service department and most information is easily found at the company website. Don't address it to the CEO of a large company because you're going straight to the top. Companies have a system in place fo...
Positively encouraging